Frequently Asked Questions
Welcome to the KSLotusLux FAQ page. Here, you'll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, please don't hesitate to contact us.
📦 Shipping & Delivery
What are your shipping times?
United States: 7–14 business days
International: 14–31 business days
Please note that processing times may vary during peak seasons.
Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping times and fees vary based on destination.
🔄 What if my order arrives damaged or incorrect?
If your order arrives damaged or contains incorrect items, please contact our customer service team within 48 hours of receiving the package. We will assist you in resolving the issue promptly.
📦 Order Tracking
How can I track my order?
Once your order ships, you'll receive an email with tracking information. You can also track the progress of your order here.
When will I receive my tracking number?
Tracking information is uploaded as soon as possible after your order ships. Please allow up to 48 hours for the tracking link to become active.
💳 Payments & Billing
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Is my payment information secure?
Yes, we use SSL encryption and are PCI compliant to ensure your payment details are protected.
🎁 Products & Orders
How can I modify or cancel my order?
If you need to change or cancel your order, please contact us within 24 hours of placing it. After this period, we may have already processed your order.
Do you offer gift packaging?
Currently, we do not offer gift packaging options. However, our products are securely packaged.
What if my order arrives damaged?
If your order arrives damaged or contains incorrect items, please contact our customer service team within 48 hours of receiving the package. We will assist you with resolving the issue promptly.
👤 Account & Support
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and manage your preferences.
How can I reset my password?
Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
How can I contact customer support?
You can reach our support team via email at kslotuslux@gmail.com or by using the contact form on our website. Please don't hesitate to reach out to us. We're here to help!